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Cancellation Policy

  • Any activity purchased on this site can be changed or cancelled 48 hours prior the booked activity without penalty, with the exception of those circumstances listed below. Refunds are not possible for any cancellation or changes made less than 48 hours prior the scheduled activity. 

  • Culture events (opera/ballet/concert/theatre tickets) are non-refundable at any time.

  • No refunds will be given in the event you do not attend your purchased activity.

  • Some services may have their own cancellation policy which overrides this standard policy. In such cases you will be notified in advance.

  • Date changes can only be made only if we can confirm availability on the new date. All change requests must be submitted a minimum of 72 hours prior to the tour departure and must be handled through our office. We do not guarantee that any change can be made.

  • Some tours and activities do not allow any changes. Please check the information from the supplier for details.