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General Terms & Conditions

  • This website is operated by McGee’s Entertainment, s.r.o, Tynska 7, 110 00 Praha 1, ICO: 24807621, DIC: CZ2480762, registered in the Czech Republic Mestsky soud v Praze, oddil C, vlozka 176093.

  • Use of this website constitutes your acceptance of these terms and conditions and our Booking Informations and Cancellation Policy. We reserve the right to change the terms and conditions at any time by posting changes online. 

  • We are not responsible for the content of any external website to which a hypertext link from this website exists.

  • McGee’s Entertainment, s.r.o is an e-booking facility, not a direct supplier of the activities. We supply activities through our partners. A supplier may occasionally alter the service without prior notice. The information on this website is accurate to our knowledge and we are not held liable for inaccurate information provided by our suppliers.

  • Please note that programs and prices are subjects to alteration. We reserve the right to change the content of the website without prior notice. 

  • We do not guarantee the availability of booked activities until you receive the confirmation email with the voucher attached.

  • We are not responsible for any interruption of service due to mechanical failure, accidents, heavy traffic, weather conditions, or other circumstances beyond our control. 

  • Failure on the part of the supplier to provide the allocated service will result in a full refund to the client.

  • When booking any activity you need to be physically and medically fit to meet the requirements of that activity. If you are unsure of any such issues, you can Contact Us and we will gladly find out the details for you. 

  • Services on this website do not include insurance and all activities booked through this website are undertaken at customer’s own risk. We assume no liability for injuries. We strongly recommend obtaining suitable travel insurance and to refer to the terms and conditions of said insurance prior to undertaking any activity which might involve a risk of injury.

  • We reserve the right to contact customers at any point, even after a service has been confirmed, with a revision of price in the event of a pricing error or revision of price by the supplier. In such circumstances, the customer has the right to withdraw from the booking and will receive a full refund.

  • Customers are obliged to stay with their group and the guide. Separation from the group can result in being left behind and may incur expenses for which the customer will be liable.

  • Any complaints must be raised immediately to the supplier or operator of the service or their representative. If the supplier is unavailable, you can contact us by coming in person to Prague Trips & Tickets in Prague or by email, to info@trips-tickets.com Complaints raised retrospectively will not be accepted.

  • No refund will be given for unused tickets. 

  • We are not responsible for items lost or stolen during the course of your activity. Please ensure you have all your belongings with you during the activity, or that you have collected them all if the tour or activity requires you to deposit them for any reason (i.e. in a cloakroom).

  • Any illegal activity, abusive or disruptive behaviour, or intoxication during a tour or activity may result in removal from the tour or activity without refund.